This policy explains how and why Tidying Time (hereafter referred to as ‘we’, ‘us’ ‘our’) collects and processes your personal data, what it is used for, how it is kept safe and how long it is retained for. By providing us with your data, you warrant to us that you are over 13 years of age.
Our contact details
Name: Catherine Hamilton-Cooper
Phone Number: 07889 472730
Information Commissioner’s Office (ICO), registration number: A8929113
We are committed to protecting your privacy. If you have any concerns about your data, please contact the Data Controller, Catherine Hamilton-Cooper directly at firstname.lastname@example.org
These are clients with whom we work with during the decluttering and organising sessions in their homes, office spaces or virtually. It also includes prospective clients who have contacted us by any means but who have not yet booked any decluttering and organising sessions.
What personal data do we collect about you?
Personal data means any information capable of identifying an individual. It does not include anonymised data.
We may process the following categories of personal data about you:
We may be required to collect the following sensitive data about you in order to deliver services tailored specifically to your needs.
This information is optional and could include:
We require your explicit consent for processing sensitive data, so when you submit your details, we will send you a further communication asking for you to confirm your consent to this processing.
Lawful basis for processing
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing your information are for one or more of the following reasons:
If you require a specific reason for a type of data, please contact email@example.com
Where we are required to collect personal data by law, or under the terms of the contract between us and you do not provide us with that data when requested, we may not be able to perform the contract (for example, to deliver goods or services to you). If you don’t provide us with the requested data, we may have to cancel a product or service you have ordered but if we do, we will notify you at the time.
All the personal information that you provide to us is held on a secure password protected laptop. For personal safety reasons, Catherine’s husband only, will have access to her diary to know her whereabouts, details will include address, date, and time of booking.
We aim to ensure that your personal information is maintained and updated accurately. Please inform us of any changes to your personal information so we can ensure your record is kept up to date.
We will never sell or share your information with third parties unless you provide your consent, or unless we are required to do so by law.
If you agree to us taking photos and/or videos to showcase the progress of the decluttering and organising process, you will be asked to complete our ‘Photo & Video Consent Form’. We would take care that the images do not contain anything which would identify you.
Your data is stored on a password protected laptop and backed up on cloud storage. Contact details including address will be stored on a password protected mobile phone to assist with the journey when visiting client’s homes or workplaces. Any data recorded via paper will be stored in a locked filing cabinet, and when possible typed and saved on the password protected laptop and the paper then shredded.
If we discover that any data/device has been lost, stolen, breached, or hacked, within 72 hours we will:
Your legal rights
If you wish to find out more information about your rights, please visit the Information Commissioner’s Office at www.ico.org.uk.
In summary, as set out in the Data Protection Act 1998 and the GDPR, you have certain rights over your personal data, including:
You are not required to pay any charge for exercising your rights. If you make a request, we will endeavour to respond to all legitimate requests within one month. If we cannot respond within one month, we will notify you and keep your updated. We may charge a reasonable fee if your request is clearly unfounded, excessive, or repetitive or we may refuse to comply with your request in these circumstances.
Please contact us at firstname.lastname@example.org if you wish to make a request.
If you do not agree with the details set out in this policy, please do not submit your data to us but do not hesitate to discuss your concerns by getting in touch.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at email@example.com
You can also complain to the ICO if you are unhappy with how we have used your data. Please contact us in the first instance if you do have a complaint so that we can try to resolve it for you.
The ICO’s address:
Information Commissioner’s Office
Water Lane, Wilmslow
Cheshire, SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk
Transfers of data outside of the EEA
Countries outside of the European Economic Area (EEA) do not always offer the same levels of protection to your personal data, so European law has prohibited transfers of personal data outside of the EEA unless the transfer meets certain criteria.
Some of our third parties service providers are based outside the European Economic Area (EEA) so their processing of your personal data will involve a transfer of data outside the EEA.
Whenever we transfer your personal data out of the EEA, we do our best to ensure a similar degree of security of data by ensuring at least one of the following safeguards is implemented:
If none of the above safeguards is available, we may request your explicit consent to the specific transfer. You will have the right to withdraw this consent at any time.
How long will Tidying Time keep my data?
The GDPR requires that personal data be held only for a reasonable amount of time. Tidying Time insurance requires all client data to be retained for 7 years after they cease to be an active client. After this period you will be considered a ‘past client’, and we will delete/dispose of it. If you wish to work with us again after this time, we will re-collect relevant personal data.
Other professionals Tidying Time work with
I am a verified member of APDO, the UK’s membership association for decluttering and organising professionals. APDO sets standards, provides professional development and supports the growth of the industry.
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