FAQs

Q. Which areas do you cover?

I cover a 30 mile radius of Crossgar, Co. Down and this travel is included in the cost. 

Q. Will you make me throw out my belongings?

Definitely not! I will never force you to get rid of anything - that decision is completely yours. I am here to aid you, support you and equip you with the tools to enable you to make decisions about your belongings to create the space/life you aspire for.

Q. Can you take items away for me?

If you have belongings that you wish for me to donate to a local charity, I can do this on your behalf. I will ask you to complete a consent form authorising for me to make this donation on your behalf.

I have a waste carrier licence. Registration Number ROC UT 9034 Carrier. Therefore, I can dispose of your household waste on your behalf during or after the decluttering session, provided it can fit in my car. You will be required to complete a consent form to authorise me to dispose of your waste. This will be included in your session time and cost.

Q. Will you clean?

I am a professional declutterer and organiser, not a cleaner. However, I will carry out light cleaning e.g. dusting, wiping surfaces to ensure I am placing items on clean surfaces. I am also happy to hoover the area I have worked in if you have a hoover available.

Q. Are you insured?

Yes, I have full public liability and professional indemnity insurance through Westminster Insurance Brokers.

Q. Do you have an Access NI check?

Yes, I have an Access NI certificate available on request.

Q. Will you take photos?

Only with your consent, I like to take photos of the space we have worked on to showcase the progress made, and to celebrate what's been achieved. I will never take photos if you do not permit this.

I will not publish photos publicly, for example, on Tidying Time website or social media pages without your explicit written permission. 

Q. Do I need to be there when you come?

Yes, but you may not be required for the whole duration. We can discuss this during the consultation as it will depend on the task that needs completed.

Q. Will you arrive in a branded vehicle or wearing branded clothes?

No, I understand and am sensitive to the fact that most clients prefer a discreet service.

Q. What happens if I need to cancel?

If you need to cancel your session, please give as much notice as possible and I will try and reschedule. Please note, cancellations made with less than 48 hours’ notice before a session will result in your deposit not being returned. 

APDO

I am a verified member of APDO, the UK’s membership association for decluttering and organising professionals. APDO sets standards, provides professional development and supports the growth of the industry.

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